Shipping policy

Shipping Policy

Thank you for shopping with us! Below you will find all the details regarding our shipping process to ensure a smooth delivery experience.

Processing Time

  • Orders are typically processed within 1–2 business days of receiving payment.
  • Custom or large-batch orders may require additional processing time; we will inform you in such cases.

Shipping Locations

We currently ship to:

  • Germany (domestic shipping)
  • Select countries within the European Union (EU). For international shipping inquiries, please contact us at info@serrbeauty.de.

Shipping Methods & Delivery Times

We partner with reliable carriers like DHL, Hermes, or Deutsche Post to ensure your order arrives safely.

  • Domestic (Germany):

    • Standard Shipping: 2–4 business days
    • Express Shipping: 1–2 business days (additional charges apply)

  • EU Countries:

    • Standard Shipping: 3–7 business days
    • Express Shipping: 2–4 business days (additional charges apply)

Delivery times may vary due to holidays, weather, or other unforeseen delays.

Shipping Rates

  • Germany:
    • Orders below €50: Flat rate of €4.99
    • Orders above €50: Free shipping
  • EU Countries:
    • Orders below €100: Flat rate of €9.99
    • Orders above €100: Free shipping

Packaging

We take pride in ensuring that our candles and essential oils are securely packed to prevent damage during transit. All packaging is eco-friendly and recyclable wherever possible.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this to monitor your delivery status directly with the carrier.

Lost or Damaged Shipments

  • If your order arrives damaged, please contact us at info@serrbeauty.de within 48 hours of delivery. Include photos of the damaged items and packaging.
  • For lost shipments, please allow 14 business days before contacting us for further assistance.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our [Return Policy].

If you have any questions about shipping, feel free to contact us at:
📧 Email: info@serrbeauty.de

Thank you for supporting our small business!